Terms of Service

1. Acceptance of Terms

These terms form a legally binding contract between you (the administrator, company, or participant) and Echo HR. If you are entering into these terms on behalf of a company, you warrant that you hold the legal authority to bind that entity. If you do not agree to these conditions, you must immediately cease using the platform.

2. User Accounts & Subscriptions

To utilize the primary features of Echo, you must register a secure administrator account. You agree to:

• Maintain the confidentiality of login keys and credentials.
• Provide accurate, updated, and legitimate email and organization credentials.
• Acknowledge subscription limits (Free Sandbox limits, Growth, or Scaling Plan features).
• Accept that simulated sandbox payments do not constitute real financial debits or credits.

3. Acceptable Use Policy

When processing surveys or querying exit metrics, you agree not to:

• Upload files containing malicious programs, Trojan horses, or infected scripts.
• Submit exit logs or comments containing offensive, abusive, or unlawful speech.
• Attempt to reverse-engineer dashboard analytics, Recharts assets, or AI thematic clusters.
• Interfere with survey dispatch servers or automated Firebase database operations.

4. Intellectual Property

All platform interface components, visual layout assets, standard code structure, and custom styles belong exclusively to Echo. You retain sole ownership over the raw survey records, uploaded list databases, and qualitative reviews input into your dashboard instance.

5. Disclaimer of Warranties

Echo is provided on an "as-is" and "as-available" basis. We make no representations or warranties of any kind, express or implied, regarding the platform's performance, metrics accuracy, or non-interruption. Any business actions taken based on AI thematic recommendations are performed at your own strategic risk.

6. Limitation of Liability

In no event shall Echo HR, its affiliates, or service provider platforms be liable for any indirect, special, punitive, or consequential damages (including loss of business metrics, employee attrition costs, or server downtime) emerging from your use of the system.